Career Guide
Operations manager
If you possess a talent for coordinating processes, demonstrate strong organizational skills, excel in optimizing resources and have a keen ability for overseeing multiple projects, you may have a future in the operations manager career.
If you possess a talent for coordinating processes, demonstrate strong organizational skills, excel in optimizing resources and have a keen ability for overseeing multiple projects, you may have a future in the operations manager career.
Career overview
Operations managers are responsible for ensuring that various departments within an organization — including companies, government agencies and non-profits — function efficiently and cohesively. They streamline processes, manage day-to-day activities and implement strategic initiatives to enhance productivity and profitability. By overseeing supply chain operations, coordinating logistics and optimizing workflow, they help maintain the smooth operation of an organization. Additionally, operations managers monitor key performance indicators (KPIs), manage budgets and work closely with team leaders to resolve problems and drive continuous improvement. Their work is pivotal in aligning operational practices with the goals and objectives of an organization — whether it be a company, city, county or non-profit —to provide tangible business value.
There were over 3.6 million general and operations managers 
in the national workforce in 2023, according to the Bureau of Labor Statistics (BLS). Operations managers are needed in both the public and private sectors. As an operations manager, you can work across industries including employment placement agencies; retailers, especially in cosmetics and beauty supplies; couriers and delivery services; colleges, universities and professional schools and more.
The job outlook for operations managers is promising, with steady growth projected in various industries. The demand for operations managers is driven by the growing need for organizations to enhance operational efficiency and manage complex operations in an increasingly competitive market. As institutions continue to evolve and expand, the expertise of operations managers in streamlining logistics, optimizing resource allocation and implementing innovative processes will be crucial for ensuring success and sustainability.
What to expect
Salary range
$65 - 160K
General and operations managers, including business managers, within the 25th and 75th percentiles earned between $65,180 and $160,290 in 2023 , according to BLS nationwide statistics.[1]
Projected growth (2023-2033)
210,400 jobs
Job opportunities for general and operations managers, including business managers, are projected to grow by 6% nationally between 2023 and 2033, BLS reports.[1]
[1] The salary ranges are not specific to students or graduates of University of Phoenix. The salary ranges, job opportunities and outcomes presented represent the larger job category, which includes the particular job title. Actual outcomes vary based on multiple factors, including prior work experience, geographic location and other factors specific to the individual. University of Phoenix does not guarantee employment, salary level or career advancement. BLS data is geographically based. Information for a specific state/city can be researched on the BLS website. The BLS Projected Growth for 2023-2033 is published by the US Bureau of Labor Statistics. This data reflects the BLS’ projections of national (not local) conditions. These data points are not specific to University of Phoenix students or graduates.
Challenges
Being an operations manager comes with its fair share of challenges that require adaptability and strategic thinking. One main challenge is juggling multiple responsibilities simultaneously, as operations managers often oversee several departments and projects at once. This role demands exceptional time management skills and the ability to prioritize tasks effectively. Another significant challenge is maintaining clear communication across various teams and departments, ensuring everyone is aligned and working towards the same objectives. Operations managers also face the pressure of meeting performance targets and staying within budget, which requires a delicate balance between cost-efficiency and quality assurance. Additionally, navigating the fast pace of technological advancements and industry changes means that operations managers must continuously stay informed and adapt processes accordingly to maintain a competitive edge, while preparing employees for such shifts.
Advantages
While challenges are an inherent part of the role, there are numerous advantages that come with being an operations manager. One of the primary advantages of being an operations manager is the opportunity to play a crucial role in shaping the efficiency and effectiveness of an organization. Being an operations manager can be a fulfilling position as you recognize that your strategic decisions can directly influence productivity, profitability and overall business growth. This role often involves solving complex problems, which can be intellectually rewarding for individuals who thrive on challenges and innovation. Additionally, operations managers typically enjoy a diverse work environment, engaging with various departments and gaining insights into different areas of the business. This exposure provides a valuable breadth of experience and knowledge, making operations managers vital assets to their companies. Furthermore, due to the critical nature of their work, operations managers often command competitive salaries and benefit from stable career prospects due to possessing skills highly sought-after across industries.
What to expect
Salary range
$65 - 160K
$65K
$160K
General and operations managers, including business managers, within the 25th and 75th percentiles earned between $65,180 and $160,290 in 2023 , according to BLS nationwide statistics.[1]
Projected growth (2023-2033)
210,400 jobs
Job opportunities for general and operations managers, including business managers, are projected to grow by 6% nationally between 2023 and 2033, BLS reports.[1]
[1] The salary ranges are not specific to students or graduates of University of Phoenix. The salary ranges, job opportunities and outcomes presented represent the larger job category, which includes the particular job title. Actual outcomes vary based on multiple factors, including prior work experience, geographic location and other factors specific to the individual. University of Phoenix does not guarantee employment, salary level or career advancement. BLS data is geographically based. Information for a specific state/city can be researched on the BLS website. The BLS Projected Growth for 2023-2033 is published by the US Bureau of Labor Statistics. This data reflects the BLS’ projections of national (not local) conditions. These data points are not specific to University of Phoenix students or graduates.
About our source
The Bureau of Labor Statistics (BLS) is an agency of the United States Department of Labor that serves as part of the U.S. Federal Statistical System. Find out more: http://www.bls.gov/bls/about-bls.htm
In-demand skills
In today's competitive job market, possessing the career-relevant skills can help you set yourself apart. For operations manager roles, employers seek candidates who not only exhibit expertise in process management and strategic planning but also bring a diverse set of complementary skills that enhance organizational efficiency and growth. These are top skills currently sought for in candidates for operations manager roles:
Soft skills
Soft skills are interpersonal and personal attributes that enable individuals to interact effectively and harmoniously with others. Key soft skills essential for operations managers include leadership, effective communication, problem-solving and coaching.
Education and experience
If a career as an operations manager seems like a suitable fit, there are academic milestones, credentials and practical experiences that can set you on the right track. Here are some key steps you can take as you embark on your journey towards becoming an operations manager:
Career enhancement
Achieving your initial career objectives often marks the beginning of a thrilling professional path. As an aspiring operations manager, committing to continuous education is essential to expand your expertise and abilities, equipping you for new and fulfilling opportunities that may lie ahead.
Once you've gained experience as an operations manager, you may feel ready for your next career step. Operations managers can move up the ranks to take on senior titles, such as director of operations or chief operating officer (COO). You could also transition into consulting, entrepreneurship or specialized fields, such as supply chain management and quality assurance, leveraging expertise in process optimization and strategic planning to explore new career possibilities and achieve professional growth.
Here are some tips for advancing within the operations management career path:
- Pursue further education: Stay competitive by earning a master’s degree in business administration or management. Or complete industry certifications in areas like project management or Six Sigma to enhance your skills.
- Network with industry professionals: Attend industry conferences, join professional organizations and participate in networking events to build connections and learn from peers.
- Strengthen leadership skills: Enhance your ability to lead teams by taking leadership development courses and seeking opportunities to manage projects or departments.
- Stay updated with industry trends: Regularly read industry publications, attend seminars and follow thought leaders to keep up-to-date on the latest trends and innovations.
- Participate in professional organizations: Engage actively in organizations relevant to your field to access resources, workshop and forums that can aid your professional development.
- Research emerging software and technology: Maintain an awareness of specialized software used in different industries, as well as emerging operational software platforms and how artificial intelligence is changing operational practices (e.g., in automation, inventory management, customer relationship management).
Phoenixes in the workplace
Meet Judith F., an alum whose unwavering curiosity led her back to school as a single mother of two. Her higher education helped to prepare her for her current role as a High Touch Operations Manager at a global tech company, where she inspires others with her innovative problem-solving skills.
Judith F. | BSB 2016 | MSIOP 2019 | Future DM
Phoenixes in the workplace
Meet Judith F., an alum whose unwavering curiosity led her back to school as a single mother of two. Her higher education helped to prepare her for her current role as a High Touch Operations Manager at a global tech company, where she inspires others with her innovative problem-solving skills.
Programs
At University of Phoenix, we offer several undergraduate, graduate and certificate programs that align to the operations manager career outcome. Our flexible approach to learning means you can integrate higher education into your life, advancing one course at a time every five to six weeks. Explore our offerings to find out which program is right for you.
How can University of Phoenix support me in pursuing my career goals?
Students and graduates can access our Career Navigator tools, which can help you evaluate career options, track career-relevant skills and discover job postings suited to your needs. From resumé building and interview preparation to networking and mentorship, University of Phoenix offers career services for life to all students and graduates. Dive deeper into our career services, resources and tools to find out how we can help you reach your goals.
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